Support

Write to us at support@crossbowkingdom.com. To speed things up, include your phone model, the game version and your player ID: the 8 characters shown in SETTINGS > TRANSFER MY SAVE.

Frequently asked questions

How do I install the APK on Android?

Download the APK, open the file and allow installs from your browser if Android asks. To update, install it over your current version: your progress is kept. The APK doesn't work on iPhone.

Version 0.4.5, SHA-256 fingerprint:
b30e9af0920a9626d3edc3ebbc24bdc7c505b001e451f12da282b4cfebd55256

Why does the game need an internet connection?

Crossbow Kingdom is online only: your progress is stored on our servers. Without a network, the game shows "Connection lost" and resumes once you're back online.

How do I keep my progress on a new phone?

On the old device: SETTINGS > TRANSFER MY SAVE > EXPORT A CODE. The code is valid for 15 minutes and works once. On the new device, open the same screen, enter the code and tap IMPORT twice. The new device's save is replaced, and the old one can no longer play on this account.

The "Account transferred" message appears. What should I do?

Your save was activated on another device. Continue on that one. If you didn't start the transfer, contact us.

How do I change the language?

SETTINGS > LANGUAGE: French or English. Your choice stays on your phone.

How do I equip a skin?

Open a unit's tab, then the SKINS sub-tab, and tap an unlocked outfit or shot. Your choice is kept on the phone, so you'll need to set it again after changing devices. A new evolution unlocks every 25 unit levels.

Can I change my nickname?

No, your leaderboard nickname can't be changed once confirmed. It must be 3 to 16 characters long. A nickname that breaks the Terms may be removed.

The game asks for an update

Some updates are required to keep playing. Tap UPDATE or go through your app store.

How do I restore the "No Ads" purchase?

Once the purchase is available: NO ADS > RESTORE PURCHASES, with the Apple or Google account used to buy it. Refunds are handled by Apple and Google.

How do I refuse statistics or delete my data?

You choose the first time you open the game. To change your mind or erase everything, see Delete my data.